Support Policy

At Aapplecolor, we are committed to providing timely and helpful support to both buyers and sellers to ensure a smooth and positive marketplace experience.

1. Support Availability

• Our customer support team is available Monday to Friday, 9 AM to 6 PM (local time).

• Support requests received outside these hours will be addressed on the next business day.

2. How to Contact Support

• Buyers and sellers can reach us through the Help Center, contact form, or via email at support@aapplecolor.com.

• For urgent issues related to orders, please include your order number and detailed description for faster assistance.

3. Response Time

• We aim to respond to all support inquiries within 24–48 hours on business days.

• Complex issues may take longer; we will keep you updated on the progress.

4. Types of Support

• Order and Payment Issues: Assistance with payment problems, order tracking, cancellations, and refunds.

• Account Help: Support for account creation, login problems, and profile updates.

• Technical Support: Help with website navigation, bugs, or errors.

• Seller Support: Guidance on product listings, fees, policies, and dispute resolution.

5. Self-Service Resources

• Our Help Center offers FAQs, guides, and tutorials for common questions and tasks.

• We encourage users to check these resources before contacting support for quicker resolutions.

6. Escalation

• If you are not satisfied with the initial support response, you may request escalation to a supervisor or manager.

• Aapplecolor will work to resolve escalated issues promptly and fairly.