Return & Refund Policy

At Applecolor, we value customer satisfaction and aim to make your shopping experience smooth and secure. As a multi-vendor marketplace, each seller may have their own return and refund policies. This general policy outlines the basic guidelines buyers and sellers are expected to follow.

1. Return Eligibility

• Items may be eligible for return depending on the seller’s specific return policy.

• Products must typically be unused, in original packaging, and in resellable condition.

• Return windows (e.g., 7, 14, or 30 days) vary by seller and product type. Please check the product page or contact the seller directly.

2. How to Request a Return

• If you wish to return an item, please contact the seller directly using the messaging system provided on Aapplecolor.

• Clearly state your order details, reason for return, and include photos if the item is damaged or incorrect.

• If the seller does not respond within a reasonable time, you can escalate the issue to Aapplecolor support.

3. Return Shipping

• Buyers may be responsible for return shipping costs unless the item was damaged, incorrect, or not as described.

• Always keep your return shipping receipt and tracking information.

4. Refund Process

• Refunds will be issued once the returned item is received and approved by the seller.

• The refund will be processed to your original payment method. Processing times may vary.

5. Non-Returnable Items

• Certain products (e.g., perishable goods, personalized items, digital downloads, or intimate products) may not be eligible for return.

• The return policy for each item is typically listed on its product page.

6. Disputes and Resolution

• Aapplecolor encourages open communication between buyers and sellers to resolve return-related issues.

• If you are unable to reach a resolution, you may contact Aapplecolor support for further assistance.